Refund Policy
At Custom Box Packaging, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions under which we accept returns, issue refunds, and address any concerns related to your order.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 30 calendar days to return an item from the date you received it.
- Process: To initiate a return, please contact our customer service team at sales@customboxpackaginglabels.co.uk or call us at 07868755239. Please provide your order number and a brief explanation of the reason for the return. Our team will provide you with instructions on how to proceed.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds will be processed within 7-10 business days from the date of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Shipping Costs
- Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged Items: If the item was damaged or defective upon arrival, Custom Box Packaging will cover the return shipping costs. Please contact us immediately upon receiving a damaged item.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Customized or personalized items
- Items that have been used or altered
- Sale items or promotional products
Exchanges
If you need to exchange an item for a different one, please contact us at sales@customboxpackaginglabels.co.uk. We will guide you through the exchange process. Note that exchanges are subject to product availability.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Custom Box Packaging
3 Fountain Street, Manchester M2 2AN, United Kingdom
Phone: 07868755239
Email: sales@customboxpackaginglabels.co.uk
Thank you for choosing Custom Box Packaging. We value your business and are committed to providing you with high-quality products and excellent customer service.